Travel agents often say; “Sir. Your ticket is not refundable.” Really? We asked the director of Nobel Travels, Prit Pal Saini, to spill the beans and discovered these shocking travel secrets.


Most airline tickets are refundable

Before getting your tickets issued from a travel agent, check the refund policy on the airline’s website. Most of these tickets are refundable and a travel agent can get the refund from the airlines without any approval or authority from you. However, travel agents usually don’t let you in on this secret.

Your ticket is refundable for a long time

As per IATA regulations, most of the tickets are valid for refund between one to three years. But your travel agent will always give the impression that the refund is valid for not more than three to six months.

Your agent knows how much you can pay

Nowadays most travellers search fare with online travel sites before they call their travel agents to get his offer. All this searching and surfing gives the target price to your travel agent. So, he will offer you a little lower then that price, and tell you that he is not making any money on this trip.

Agents cannot sell or book all airlines

They will try to book you on scheduled airlines rather than low cost carriers. This is because, most agents use CRS (Computerized Reservation System) of Amadeus, Galileo, Sabre etc who charge heavy transaction fee from the airlines. Low cost carriers can’t afford to pay this and they sell their tickets directly through their own website to avoid this fee.

Agents earn more from Hotel reservations, local transport and insurance.

While booking a vacation, we always fight with travel agents about the airline ticket price. However, the major part of your vacation expense includes hotels, cruises, transfers and Insurance. The agent also earns more commission from these.

Read the full story in Travel Secrets Magazine's January-February 2014 issue.
Digital copies available on Magzter